Legal
Privacy policy
This page explains what information we collect, how we use it, and the choices you have. We wrote it in plain language so it's easy to follow.
- Effective date
- October 7, 2026
- Business
- Todhunter LLC, doing business as Soft Water Specialist
Draft for review
This policy is a plain-language draft. Have it reviewed by a qualified attorney before publishing, fill in every highlighted item, and confirm it matches the tools you actually use. Remove this note once it's approved.
Who we are
This website is run by Todhunter LLC, doing business as Soft Water Specialist. We test water and sell, install and service water treatment systems in Idaho's Treasure Valley.
In this policy, we, us and our mean Todhunter LLC and Soft Water Specialist. You means anyone who visits this website or contacts us.
Information we collect
We collect information you give us directly and a small amount of technical information from your browser.
- Contact details, such as your name, phone number, email address and home or business address.
- Details about your home and water, such as city or well water, water test results, the equipment you have and your service history.
- Details you send when you request a free water test or service visit, such as your town and your message.
- Messages you send us by web form, email, phone call or text.
- Technical data, such as your device and browser type, the pages you visit and your approximate location based on your IP address.
How we use your information
We use your information to run our business and serve you. We do not sell your personal information, and we do not rent it out.
- Respond to your questions and requests.
- Schedule and confirm water tests, installs and service visits.
- Test your water, install and service your equipment, and keep records of the work.
- Send reminders about annual service, salt, UV lamp changes and retesting.
- Send emails or texts you have agreed to receive.
- Handle warranty claims, billing and payments.
- Understand how people use our website so we can improve it.
- Meet legal requirements and protect against fraud or misuse.
Text messages (SMS)
When you give us your mobile number and check the consent box on one of our forms, or when you text us first, you agree to receive text messages from Soft Water Specialist. These texts may include replies to your request, appointment confirmations and reminders, service updates and, if you choose to receive them, occasional offers.
Consent to receive texts is not a condition of buying anything from us. Texts are sent through the messaging tools in our customer management system.
We do not share your mobile number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not included in any of the information sharing described elsewhere in this policy.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out. You'll get one message confirming you're unsubscribed, and no more texts after that unless you opt in again.
- Reply HELP for help, or contact us at (208) 860-4239 or [email protected].
- Wireless carriers are not liable for delayed or undelivered messages.
If you give us your email address, we may send you appointment details, service reminders and, if you agree, occasional news or offers.
Every marketing email includes an unsubscribe link. If you unsubscribe, we may still email you about appointments, service or work you've asked us to do.
Cookies and analytics
Cookies are small files a website stores in your browser. We use them to make forms work, to remember basic preferences, and to measure how people use our site.
We use analytics and advertising tools to see which pages are visited and how people find us. These tools may set their own cookies and collect technical data under their own privacy policies.
You can block or delete cookies in your browser settings. Some parts of the site, like forms, may not work as well without them. Our site does not currently respond to Do Not Track browser signals.
How we share information
We share information only as needed to run our business, and only with people and companies that need it to do their part.
- Service providers that help us operate, such as our customer management system, email and text delivery, website hosting, analytics and payment processing.
- The company that handles monthly payment plans, if you choose to apply for one.
- Equipment manufacturers, when needed to register or handle a warranty.
- Government agencies, courts or others when the law requires it, or to protect our rights, our customers or the public.
- A buyer or successor, if our business is ever sold or merged, under the same privacy protections.
How long we keep information
We keep customer records, including water test results and service history, for as long as we look after your system and as long as needed to honor your warranty.
We keep other information only as long as we need it for the reasons in this policy, or as long as the law requires. After that, we delete it or remove details that identify you.
How we protect information
We use reasonable safeguards to protect your information. Access is limited to people who need it to do their jobs, and our business tools require secure logins.
No website, app or storage system is completely secure. If we learn of a breach that affects your information, we'll notify you as the law requires.
Your choices
You're in control of how we contact you, and you can ask about the information we hold.
- Ask to see, correct or update the information we have about you.
- Ask us to delete your information. We may need to keep some records for warranty, tax or legal reasons.
- Stop text messages at any time by replying STOP.
- Stop marketing emails with the unsubscribe link in any email.
- Block or delete cookies in your browser settings.
Children's privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Links to other websites
Our site may link to other websites, such as Google, where you can read and leave reviews, or a financing application. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page and change the effective date at the top.
Contact us
If you have questions about this policy or want to make a request about your information, reach out any time.
Todhunter LLC, doing business as Soft Water Specialist. Email [email protected]. Phone (208) 860-4239. Mailing address 784 S. Clearwater Loop Ste R, Post Falls, ID 83854.
Effective date October 7, 2026.